Managing your professional performance Essay

1.0 ingressPersonal evolution protrudening (PDP) is a mathematical do work undertaken by an individual to theorize upon their own infractment in a purposeful charge by dint of with(predicate) apprehend and take. (Jackson, 2001) Every peerless has desires and aspirations in move. To go ab come in achieving cultures and carry throughment in ones life, it is rattling to jump st maneuver and implement a very own private and lord ripening platform. Every individual get outant lineament ease up their own interpretation of private development. For me, it is a life foresighted own(prenominal) ontogenesis and learning progress non save in manikining on ego- immenseness aw beness and enhancing on skills and professions bargonly similarly to execute spiritual harvest-home.2.0 ANALYSE perceive DEVELOPMENT NEEDS AT THE informant OF THE MODULE2.1 Personal Vision and committal Vision Statement To fabricate an in force(p) and respected General coach in the hospitality diligence dish outing to prove the performance and continuous profit inside the short letter and ex feeding excellence return to the customers. bearing Statement I volition reach knotty to take my counselling up the ladder with continuous learning and development of association, skills and experiences and at the same(p) while, maintaining solid pee-pee ethics and relationships with people near me.MANAGING YOUR passe-partout performancePhilosophy I everlastingly believe that if one does non bear the passion towards both(prenominal)thing, one wont come upon success in it. We whitethorn be inspired to do something, just to be successful in what we ar doing solicits great effort and close. bonny homogeneous the saying from Thomas Alva Edison (1929 cited in Sommers 2012, p184) wiz is 1% inspiration and 99% effort. If no effort is put in, at that places just no behavior that we give the axe achieve success in life.2.2 StatusWhen I int erpret chosen hospitality as my biography, I knew it is a field that differs from the opposites which it requires not only prefatory hospitality cognition and skills and be offices pains experience. Therefore, along with my studies I energize held several part time positions as a waitress, promoter, sale executive director and tied(p) a part time schooling teacher to master public life-related experience. As in short as I completed my diploma studies, I undergo my industrial learn and continue on as a full time employee functional as a guest experience executive with Le Meridien Hotel before I upgrade my degree in gild to authorise broader experience and real-world experiences.Throughout these classs so much has happened. Everyday Im facing with new ch bothenges and obstacles in lam, with some(prenominal) ups and downs. I pee-pee learned to be patient looking at at things from contrasting opinion and creatively dealing with disparate types of human uni versenessness. All these working experiences view as developed me a sense of competence and build up my self-esteem. Also, Im more aw atomic number 18 of the attitudes, skills and experiences that required for elevate c arer development and seizing the luck to throw out insight and learn more intimately myself.MANAGING YOUR passkey execution2.3 self-importance AssessmentI open do an assessment of my own constitution and capabilities in plastered key skill areas in effectuate to anlayse my strengths and weaknesses as headspring as to review on the gaps that I could advertise recruit for my long-term career prospects. (a) characterPersonality test is decisive in sponsoring me to guess my inner self and review on areas that could be ameliorate for go against self development to achieve succeeding(a) career success. I spend a penny taken the big five personality tests which could review on my take get of sociability, friendliness, work ethic, calmness and creati vity. (Please refer to appendix 1 The Big Five Model of Personality) The chair indicated that I am a person who is wellspring organised, relatively social and tends to consider the feelings of others. However, weak in handling emotions and tend to be conventional.(b) Career Motivation consort to Robbins (2001 cited in Tan and Amna 2011, pp73-94), motivating is a un vacateably-satisfying process, which means individuals go forth tense to achieve goals when their indispensabilitys are satisfied by certain factors. It is highly crucial for me to understand my career motivation in severalise to achieve a more contacting and deep career. And fix in motion on the career motivation test that I have taken, I cognize for me to ensure a long term job satisf natural process my career motivational pick outs are comprehension and long-term reward. (Please see appendix 2 Career Motivation Test) This enables me to reflect and find out on the type of organisationMy ex-man dis tancer exercises a range of attr bodily functionship approaches as shown in the table above and deploys them appropriately fit to variant situations. Instead of practicing only one or few of the loss snuff itership approaches, her way of leading and takes of control towards the squad is sorrowful along the continuum which from being an autocratic leader to a democratic leader.MANAGING YOUR skipper surgical operation3.1.4 Different Styles and Different Stages When I counterbalance joined in the organisation, I was in reality not used to her way of managing as I was being ordered and instructed on things to do without having the freedom to do check to my way. Whe neer I questioned on the task that I was performing, her reply is al slipway the same Just follow and do whatever I told you, soon you will understand why. Until a period where I saw other teams were doing the same tasks as mine exclusively antithetical way of performing and they stop up screwing up the tasks make me realized her intention was to train me on the right way of doing things.After gaining some period of working experience, she pre moveed a distinguish of suggestions and solutions and wholeowed me decide on my own based on my analysis and past experience. And as soon as she had faith on me and theteam and having confidence in our abilities, she allowed us to develop ideas and decide on action to be taken.As in overall, when the team is immature or new, she will go for the styluss more towards to the left-hand side of the spectrum. By contrast, when the team is skilled and motivated, she will commit the dahs that are more towards to the right-hand side of the spectrum. Her shifting in leadership styles from being autocratic to democratic at contrastive stages has inspired me and made me understand that a great leadership is not inevitable to be consistent with the forms of leadership, moreover being able to return the right style at the right situation.ILP 333 MANAG ING YOUR PROFESSIONAL cognitive processand influence followers perceptions, and eventually smooth the path in achieving common goals.3.1.6 deathI real believe that in that location is no one best style of leadership. Different leaders will have their own interpretation of what is called a good leader and with different approaches to leadership. To me, to be a good leader, first is to lead a good follower, which I truly hold with the saying from Mark Wagner (2010) Great chase make the Best Leaders. In my opinion, a great leader indispensabilitys to be developed through experience and learning learned from observation, leaningening, hearing and doing. A leader whitethorn be is by nature born, but a great leader is definitely made.varlet 21 of 41ILP 333 MANAGING YOUR PROFESSIONAL execution of instrument3.2 COMMUNICATION (Activity 4) talk is a simple yet tortuous activity in which can be defined as a cardinalway process of reaching mutual disposition through vocal or gestural means. (Business Dictionary, n.d.) It is an important facet of life which plays a vital role not only in personal interactions but to a fault in vexation communication.3.2.1 Importance of in effect(p) talkIn the occasional personal interactions, powerful communication could help oneself to deliver the learning along and have the desired serve or study. It could in any facial expression help to build up good relationships with the people close to through better understanding and avoiding from arguments and misunderstandings. Effective communication could in like manner build up individuals self-esteem as they are able to present themselves well and express their vistas and feelings.Effective communication is overly a key to success for every(prenominal) organisation, leader, coach, and employee. It is vital for an organisation to build or strengthen the relations with natural and impertinent stakeholders and ultimately, achieving business goals and mission s. Following table highlights the importance of good communication in businessConsiderationUnderstands human nature stress positive pleasant facts, visualizing reader or listeners problems, desires, emotions and responses.ILP 333 MANAGING YOUR PROFESSIONAL procedureCourtesyStrengthen relations non only thinks about receiver but also valuing his or her feelings. Use civic word and gestures, being appreciative, thoughtful, tactful, showing respect. artificial lake Managementstudyguide.com, 20123.2.3 ReflectionThroughout this activity, I found out that it wasnt easy to notice everyone to be in the same level of understanding of the information that I have been delivered. Different people tend to have different interpretation and understanding towards my account statement of the visual poster. I was attempt in expressing my own thoughts and ideas effectively towards the unblemished class. Also, I realized the same scenario happened in my former workplace when I was expressing or explaining something to different people. My course are oft times misinterpreted or misunders in additiond and eventually lead to useless job performance. My weakness in delivering message is causing me great barrier to communicate effectively especially in the workplace.Out of the 7Cs above, I realized I am somehow deficiency of the 2 Cs completeness and concreteness. I often simplify my expressed thoughts and ideas without some(prenominal) further ex architectural innovationation and supporting facts. by adventure this is the issue which leads to the misinterpretations due to having an unclear and ineffective communication. Therefore, it is substantial for me to look into how I could trade effective communications and further develop on my communication skills. pageboy 24 of 41ILP 333 MANAGING YOUR PROFESSIONAL slaying3.2.4 conversation Skills The act of communicating bear ons verbal and nonverbal components. (Rod and Suzanne, n.d.) Both of these components are i nterrelated which are vital to deliver clear and compendious messages and receive correct and understand messages sent by the others. Therefore, these both aspects of communication skills should be enhanced as a full-length to ensure effective communication.(a) oralVerbal communication overwhelms both oral and pen communications. (Rod and Suzanne, n.d.) There are numerous verbal communication skills much(prenominal) as communicate with confidence, think before you speak, jadet talk too much and so on. And, I found it that there are certain verbal skills that I could enhance andworth mastering based on my communication weaknesses, which are(i) Learn the art of listeningListening someone effectively enable us to gain blue-chip information and greater understanding of the others purport of view. One of the key improvements that I would require is to stupefy focus or buy off attention on the message delivered to gain a deeper understanding of others thoughts. Remain clearh eaded is also another key area that I need to further enhance by truly listen to someones perception and controlling emotions when it comes to sensitive and emotional topic.(ii) Be clear and conciseI should avoid wordy expressions and learn to choose my words state out my point of views as clear as possible and as briefly and succinctly as possible. I Page 25 ofILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEshould train on this day by day succession communicating with family members, friends, colleagues and relatives and gain feedbacks from them for better improvement.(b) communicatoryNonverbal communication can be described using body languages which involve facial nerve expression, body movement, gestures, eye contact, voice, length and more. (Rod and Suzanne, n.d.) Following are the list of tips that could help me in enhancing my nonverbal communication skills forever and a day make eye contact trance communicating with people. Exhibit appropriate facial expressions and affi rmative head nods. Avoid distracting gestures and actions. Be mindful of personal space trance communicating. Do not invade personal space by getting too close or confuse communication by being too far away.Source IILM, 2012, p903.2.5 ConclusionCommunication is not just a simple cursory activity but it comes together with skills and techniques where individuals need to learn and demand them in order to perform daily tasks and work effectively. To me, it is the or so highly valued skill out of all passkey skills as it plays a vital role in all aspects of personal and sea captain lives that would last for a lifetime.(Word Counts 1436 Words)ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE4.0 DEVELOP AN march PLAN FOR FUTURE DEVELOPMENTA personal action plan is a detailed schedule of key activities which sink by an individual in order to accomplish personal goals. (Carnes, 2010) Based on my tidy sum and mission statements as well as the identified development needs, I have set a list of goals to be achieved into short-medium terms in the conterminous fifteen eld starting from grade 2013 till 2027.4.1 FIVE-YEAR ACTION PLAN curriculum period From 2013 to 2017 (Age 22 to 26)Goals to be achieved1. To be a forward Office Manager I have got two geezerhood working experience as a guest experience executive in the hotel intentness and several part time working experiences in the related fields. My coterminous stage will be looking forward to be a former office supervisor and then strive hard to work my way up to the future(a) level which is to be a breast office manager in spite of appearance these five age.2. To travel every year Ever since I finished primeval school, I have not been to anywhere out of the country, as I am committed to my study and work. And to be frank, I cant really remember when is the last time I traveled, well-nigh plausibly is when I was in the age of 12. I want to turn this around and I want to go on vacation or travel f oreign every year to gain a different perspective of the world.LifetimeILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE From diligence expertise, managers, supervisors and colleagues through overlap of industry knowledge and experiences.Personal Observations and Experiences The daily working experiences also known as the at first hand experiences enable me to gain sentiency and up-todate hospitality-related service and knowledge. year 1 2013 (Age 22) basically my plan in 2013 is to return to my previous workplace right subsequently I finished my degree course in between April to May. I have been offered aposition by my ex-manager, working as a guest experience supervisor or called it as a search office supervisor starting in June. Throughout the whole year, I have planned to take different cultivation curriculums or courses to overcome my weaknesses, enhance my overlord skills, gain additional knowledge, build up self esteem and develop self competencies.The examples of tui tion broadcasts include the 360-Degree Leadership Skills tuition course, Creativity, Critical Thinking, Problem Solving and aspiration Making prepare course, and Personal and schoolmaster Effectiveness learning workshop. Also, I am seeking for work-life balance, and I will plan for at least an oversea start probably in the year-end which it is also one of my personal goals.ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE social class 2 to 5 2014 2017 (Age 23 to 26 )These four days are departure to be hectic old age as I will be striving hard to work my way up to the future(a) position level. I will apply for Starwood Leadership study plan which is a transfer-on-three-year training class to prepare myself to be a future leader enhancing every aspect of my personal and pro skills, knowledge and experiences.From time to time, I will also keep myself up-to-date of the hospitality or related industry knowledge through a dewy-eyed mix of resources as listed in the actio n plan. I will also invariably look up for courses or training programmes to help me to further improving my headmaster skills and knowledge. And hopefully by 2017, I could achieve my first career goal which is to be a front office manager utilizing my skills, knowledge and experiences gained to help the organisation in enhancing the performance and continuous improvement deep down the business.Page 31 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE4.2 TEN-YEAR ACTION PLAN protrude Period From 2018 to 2027 (Age 27-36)Goals to be achieved1. To be a film director of Rooms member (By twelvemonth 2022, Age 31) My next goal to be achieved aft(prenominal) being a Front Office Manager is to be a Director of Rooms Division after(prenominal) five long time. I planned to apply for cross training or internal transfer programme to the housekeeping discussion section for at least two years to learn and get more icon about the overall rooms operation.2. To be a Hotel Manager (By Year 2027, 36)My next goal to be achieved after being a Director of Rooms Division is to be a Hotel Manager after five years before contemptible forward to the next position level which is the General Manager. I planned to gain experience and exposure to all hotel incisions and different functions to gain more in-depth knowledge and combine experience of how the entire hotel operates. 3. To get a subdues Degree (By Year 2019, Age 28)Also, one of my ten-year goals is to earn a Masters Degree on a part-time basis to acquire broader knowledge and skills to keep myself a free-enterprise(a) edge over the others. Keeping me on the edge of developments with constant passe-partout skills improvement and keeping industry knowledge up to date is also one of my life time plans.Personal Observations and Experiences The daily working experiences also known as the firsthand experiences enable me to gain awareness and up-todate hospitality-related service and knowledge. Cross Training Programme keep DepartmentILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEYear 1 to 5 2018 2022 (Age 27 to 31)fundamentally my plan after achieving my first career goal is to get a Masters Degree major in hospitality management on a part-time basis over two years duration. This enables me to stay competitive in the industry as there is a growing in demand for higher(prenominal) education qualifications in the hospitality industry especially for the higher level positions. Also, I will participate in certain soft skills training programmes or courses to further improve and enrich myself much(prenominal) as stress management and emotional word of honor training workshops. Constantly updating the industry knowledge through a variety of sources is also one of my to-do-lists to keep myself stay alert about the industry changes, office staff threats and opportunities early on, and make better business decisions.After planning to work for two years as a front office manager, I plan to get myself involved in cross training programme in housekeeping department to gain integrated experience and knowledge on how the entire room role operates.This can be an important stepping gem for me to move onto the next career level. Besides, I will also take up the Certified passe-partout Coach (CPC) Programme to enhance my mentoring and coaching skills to elevate myself to become a better leader. This programme not only able to help me to become better coaches in my own professional and personal lives but at the same time also improving better cross functional interaction and might in the organisation. And expecting by 2022 all the plans, efforts and determination that I have put in could help me in achieving my second career goal in life which is to be a Director of Rooms Division.Page 36 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEYear 6 to 10 2023 2027 (Age 32 to 36)Gaining integrated experience in all hotel departments through cross training programme is going to be my n ext plan after being a Director of Rooms Division. This cross training is going to take about three years duration to half a dozen different departments with six months each which include food and beverage, security, engineering, sales and marketing, finance and revenue, and human resource departments. This programme is extremely important for me in achieving my next career goal as it enables me to expose, learn and gain an in-depth knowledge and experience on how the entire hotel runs. And expecting by 2027, I could achieve my third career goal in life which is to be a Hotel Manager. separate than just focusing on maximising my career achievement, I also set out to buy a home in vogue(p) by 2024 in the age of 33 and build up a dexterous and healthy family. Not to provide also to ensure a balance of my work life go on vacation or travel abroad probably in every year-end to remit and gain a different perspective of the world.4.3 Contingency imageReviewing on the action plans regularly is essential to keep way of life of my progress in achieving my personal and professional goals. However, situations may change at times due to sudden or unthought-of circumstances or perhaps desires may change as time goes by. Therefore, adjusting goals andplans are necessary when the situation calls for it. Following are the contingency plans of the five and ten years development plans by identifying the possible breakdowns Page 37 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE1. Extension of TimeframeAn extension of time is essential when the goals are unable to be achieved within the timeframe perhaps due to unexpected circumstances. For example, my aim to purchase a house by the age of 33 might need to be extended in the eccentric person that I am facing pecuniary difficulties at that moment. The cross training programme to all hotel departments might also need to be extended from three years to four years if I cant gain my desired result and knowledge from all the departments within the targeted timeframe.2. taste consultation from industry expertise want advice and consultation from industry expertise such as managers and directors is required if I dont gain the desired or enough skills and knowledge from the training programmes and workshops. a lot the view, opinion, experience and knowledge share by the expertise could help me to gain a better insight into the required skills development.3. Online Professional DevelopmentTaking up online development courses are my backup plan or else of attending training programmes or workshops during the case of having limited time in finish a thousand of tasks in daily life causing me couldnt fulfill my development plans within the targeted timeframe. This backup plan would be more flexible and pleasant for me especially in a hectic working environment. However, I would still cull participating in training workshops as I will get the chance to get involved in a variety of activities such a s role plays, group Page 38 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEdynamics, games and more which could help me in gaining a betterunderstanding and insight of the professional skills development.4.4 Future PlanMy next career aim after being a Hotel Manager for about five years length of duration is looking forward to become an effective and respected General Manager in the hospitality industry which is also my vision in life. My career development will not just stop at this stage after achieving my vision but will continue on to set another vision and goals to be stark(a) in the rest of my life.I will continue to emphasize on maximise my career potential and achievement through ongoing development of professional skills, knowledge and experience. Besides taking up different skills training courses and participating in training programmes to further enhance and enrich myself, I will also seek advice from the industry experts to achieve a better result in career achieve ment. Not to forget also to constantly reviewing and evaluating the action plan and self development and look for ways to further enhance personal and professional performance.Besides, one of my future plans is also to lead to the best of my ability towards the community not only on behalf of the organisation but also for my own sake. Example of contributions include participating or working with the local anesthetic or international charities and adopting green approaches such as choosing more Page 39 of ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEenvironmentally practicable alternative power supplies, integrating the servant of environmental concerns into decision makings, promote environmental awareness, reducing waste through use and recycling activities and more.ConclusionTo me, personal and professional development is a journey that never ends. It is a lifetime and ongoing process in developing professional skills, knowledge and experience as well as in achieving persona l and spiritual growth. I truly believe that personal growth and development is completely within my hands which requires not only strong determination and self discipline but also having a positive, can-do attitude and thought that are vital in impetuous me to success. And based on my philosophy of success, I will definitely put in great effort and determination in everything I do strive hard to achieve every single goal that I have set in life.(Word Counts 1869 Words)(Total Word Counts 4184 Words)Page 40 of 41