An analysis of the relationship between the hospitality culture and employees in China :: Business, Organization

According to Adelman et al. (1994) Bitner(1990) King (1985) King and Garey (1997),former research on usefulness management have not considered the influence of refinement on endure the service from staff. Tsang (2011) state that hospitality finish were focused on researches in re cent years in China. Hospitality glossiness is not provided very important for the hospitality industry, but also very world-shattering for employees. In addition, hospitality culture is involved four factors materials culture, behaviors culture, spiritual culture and rules culture. The key point of hospitality culture is spiritual culture, because this can bushel the value of other cultures in the hospitality organization.Why hospitality culture so significant?There is some evidences to prove that hospitality culture is significant to the hotel organization. The First aspect, hospitality culture can improve the hotel run level and increase the turnover level. Mattila (1999) and Stauss and Mang (19 99) argued that the customer thought the service would enumerate on hospitality culture.The hotel has strict discipline to manage the staff, and staff mustiness comply with the institutions during their working time. According to Martin and Lundberg(1991), Bennigans is a America restaurant chain, it created research to find out why consumers did not come to their restaurants. The consequence is that completely 15 per cent of consumers did not satisfied with the food, but 67 per cent of the consumers are dissatisfied with the staffs attitude. For instance, customers receive satisfying services, so they will think these services and want to receive those services again next time. Although this is not enough to evaluate the results of a hotel service, it can make a favourable impression in customers minds.Secondly, it is not easy to fail the hotel have right(a) culture in the strong competition of the hospitality industry. Nowadays, to a greater extent and more businesses are focusing on hotels, so the hotel industry is face with jolty competition. When hotels have the homogeneous level of facilities,and hotel culture is the key point to estimate the hotel services. In addition, hotel culture can improve the position in the aforesaid(prenominal) industry. Hospitality culture and employees influence on each other.On the ane hand, hospitality culture has some advantages and disadvantages to affect employees. At first, it can make headway the skills of employees, because the hospitality lay out to train the employees skills. Shames and Glover (1988) claimed that human interaction and discourse are involved in service experience as same as a social experience.